VIZAFLY is a private, independent travel agency — not a government agency and not affiliated with any government or embassy. We provide commercial flight reservations and travel itineraries only; we do not issue, process, or expedite visas or government documents.

Privacy Policy

This Privacy Policy describes how VIZAFLY, operated by FLYARNK Travel Management Company (Toronto, Ontario, Canada), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vizafly.com (the "Site"). We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information directly from you when you interact with our Site and services, or automatically as you navigate our Site.

a. Information You Provide to Us:

  • Contact Information: When you use our "Contact Us" form or support email, or request a travel itinerary, we collect your name and email address.
  • Booking Information: To create a travel itinerary or reservation, we require your first and last name as it appears on your travel document.
  • Communication Content: Records of your communications with us (e.g., support requests).

    • b. Information Collected Automatically:

    When you visit our Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

    We collect Device Information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org .
  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

    • 2. How We Use Your Information

    We use the personal information we collect to:

  • Provide and Fulfill Services: To create, process, and deliver verifiable flight itineraries, travel bookings, and other travel-related services you request. This primarily involves using your first and last name for reservations with airlines via our Global Distribution System (GDS).
  • Communicate with You: To respond to your inquiries, provide customer support, and send you service-related communications (e.g., booking confirmations, updates).
  • Improve Our Site and Services: To analyze how users interact with our Site, identify areas for improvement, and enhance user experience.
  • Ensure Security: To protect the security and integrity of our Site and prevent fraudulent activities.
  • Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

    • 3. How We Share Your Information

    We share your personal information with third parties only as necessary to provide our services, operate our business, or comply with legal obligations.

  • No Government Submissions: We do not submit your personal information or flight itineraries to any government, embassy, consulate, or visa application center on your behalf.
  • Airlines and Travel Providers: We share your first and last name directly with relevant airlines and travel providers via legitimate Global Distribution Systems (GDS) to secure and confirm your travel reservations. Without sharing this information, we cannot fulfill your travel requests.
  • Payment Processors: All sensitive payment information (e.g., credit card details) is processed directly by our PCI-compliant third-party payment providers, Stripe and PayPal. We do not collect, store, or have direct access to your full payment card details. The privacy policies of Stripe and PayPal govern the collection and use of your payment information.
  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, analytics (e.g., Google Analytics), or customer support tools. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

    • 4. Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Our website utilizes SSL/TLS encryption to secure all data transmitted between your browser and our servers. We adhere to data minimization principles, collecting only the necessary information to provide our services. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

    Data Retention: We retain your personal information only for as long as necessary to provide our services, maintain business and tax records, and comply with legal obligations, after which it is securely deleted.

    5. Your Choices and Rights

    You have certain rights regarding your personal information, subject to applicable law:

  • Access and Correction: You may request access to or correction of your personal information held by us.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
  • Deletion: You may request the deletion of your personal information, subject to legal and operational requirements.

    • To exercise these rights, please contact us using the information provided below.

    6. Third-Party Links

    Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

    7. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to improve your browsing experience and understand Site usage. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our Site.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the "Last Updated" date. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

    9. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Via our website's Contact Us form: https://www.vizafly.com/contact
  • By email: support@vizafly.com